Different Surveillance – Off-Site CCTV Surveillance: Service Summary

Different Surveillance positions itself as an electronic security specialist offering bespoke, technology-driven solutions designed to meet the specific needs of organisations. The company highlights a commitment to innovative systems, high-quality workmanship, and a service ethos described as exceptional. A key differentiator is the integration of state-of-the-art security and surveillance technology with tailored security requirements, aiming to deliver security solutions that fit both budget and organisational objectives.

Central to the organisation’s offerings is Off-Site Monitoring (OSM). This service provides proactive, around-the-clock surveillance from a dedicated high-security control room. The OSM approach uses live video feeds, integrated alarm events, and two-way communication to deter intruders remotely. The process is outlined as a sequence starting with an intruder entry attempt, followed by activation of video analytics, transmission of alarm data and footage to the 24/7 monitoring centre, and live intervention by control room operators. If a threat is detected, an immediate audio warning is issued to the intruder, with escalation to armed response or emergency services if required, and a daily incident report is emailed to the client. The aim is to reduce the need for on-site guarding while maintaining rapid response capabilities and comprehensive post-incident reporting.

Across its CCTV portfolio, Different Surveillance emphasises comprehensive coverage from high-definition digital recorders, analogue and IP cameras, to advanced features such as megapixel imaging, number plate recognition, and AI-driven video analytics. The company positions its CCTV offerings as professional-grade and user-friendly, with remote viewing apps that enable monitoring from mobile devices. This combination seeks to deliver easy access to live and recorded footage for businesses of varying size—from small organisations to large facilities, including warehouses, government structures, and residential properties.

Access Control is another major service line, described as capable of accommodating single-door installations through to multi-door, integrated access systems. The platform aims to ensure that only authorised personnel can enter secure areas, with features such as biometric solutions, visitor management, RFID systems, no-touch options, turnstiles, gate automation, integrated software, and maintenance plans. The objective is to provide centralised control over user permissions, reduce administrative overhead, and strengthen overall security across premises.

Perimeter Protection features prominently in the service offering. With more than two decades of field experience, Different Surveillance promotes advanced perimeter technologies, including infrared and thermal detection, automated CCTV tracking, AI-driven perimeter analytics, radar detection, and electric fencing options. Turn-key project delivery is highlighted, incorporating consulting, implementation, and ongoing maintenance to sustain high levels of deterrence and intrusion detection while reducing false alarms.

Additional capabilities encompass Fibre Optics and Backup Power & Solar Solutions. Fibre optics are described as enabling long-distance connections, higher bandwidth, and improved image clarity—facilitating scalable CCTV and access control networks. Backup power provisions, including UPS systems, battery backup, solar installations, and grid-tied or off-grid inverters, are presented as essential for maintaining operations during power disruptions and ensuring continuity of security monitoring.

Consulting Services are offered to design and plan integrated electronic security systems. This advisory function focuses on identifying objectives, providing engineering design, and recommending reliable technologies to maximise deterrence and rapid response. The emphasis throughout is on ethics, excellence, and delivering tailored solutions that align with the specific security challenges faced by each client.

Requests for service typically follow a consultative, design-led approach, underpinned by in-house technical support and ongoing maintenance. While price details, specific certifications, and brand affiliations are not disclosed in the available material, the company stresses a philosophy of “one client, always a client” and a zero-tolerance policy for complaints, indicating a strong emphasis on customer satisfaction and responsive service.

Practical tips for potential customers include considering how off-site monitoring might complement or replace traditional on-site guards, especially for sites with high intruder risk or where round-the-clock coverage is required. Organisations should assess the value of AI-driven analytics, remote viewing capabilities, and the ability to generate regular incident reports. When planning, it is useful to consider existing security infrastructure—whether CCTV, access control, or perimeter systems—and explore how an integrated solution could streamline management and reduce total security costs over time.

Operational realities highlighted by the provider include a 24/7 service model and ongoing maintenance options, with an emphasis on scalable solutions that can adapt to diverse industries such as hospitality, education, office campuses, retail, and industrial sectors. The service footprint is aligned with a broad range of industries and property types, including residential estates, commercial parks, construction sites, and mining environments, reflecting a capability to tailor protection across varying security landscapes.